Using Wekawin means sharing a few categories of personal information, each gathered for a specific, legitimate reason:
Running and Securing Your Account. Your data verifies your identity, processes transactions, powers customer support, and keeps your account secure. We also use it to meet anti-money laundering rules, responsible gaming monitoring requirements, and other obligations our licence places on us.
Improving the Platform. We look at aggregated, anonymised behaviour patterns to improve our service, build new features, and refine performance — this is about collective trends, not tracking individuals personally.
Talking to You. Your contact details let us send account notifications, security alerts, platform updates, and occasionally promotional offers. You control your marketing preferences and can opt out any time while still receiving the notifications that matter for your account.
We use strong encryption across all data in transit and at rest, with access strictly limited to people who actually need it to do their jobs. Regular security audits help us catch and fix vulnerabilities before they become real problems. We only hold onto data for as long as we genuinely need it to provide our services and meet our legal obligations, after which it gets securely deleted.
Service Partners. Carefully chosen third parties help with payment processing, fraud detection, customer support, and technical infrastructure. They only get access to what they actually need and are bound by confidentiality agreements that stop them using your data for anything else.
Legal Requirements. We share information when courts, regulators, or government authorities legally require it, or when it's necessary to protect rights, enforce our terms, prevent fraud, or keep our players and platform safe.
You can ask for access to everything we hold on you, ask us to fix anything inaccurate, request deletion where the law allows it, or ask for your data in a portable format if you want to take it elsewhere. Reach out through our standard support channels to use any of these rights.
We may update this policy from time to time as our operations or the regulatory environment shifts. Anything significant gets communicated through the platform or by email. Keep using Wekawin after an update, and that means you've accepted the changes.
